1. Introduction
FLYYAT (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the “Services”).
Please read this Privacy Policy carefully. By using the Services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
We collect information you directly provide to us, including:
- Account Information: Name, email address, password, phone number
- Booking Information: Passenger names, dates of birth, passport details, travel preferences
- Payment Information: Credit card numbers, billing address (processed securely by our payment provider)
- Communication Data: Messages you send through our support channels
- Profile Information: Profile photo, saved travelers, frequent flyer numbers
2.2 Information Collected Automatically
When you use our Services, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages viewed, searches performed, click patterns, time spent on pages
- Location Data: General location based on IP address or with your consent, precise location
- Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies
3. How We Use Your Information
We use the information we collect to:
- Process and manage your travel bookings
- Create and maintain your account
- Send booking confirmations and travel updates
- Provide customer support and respond to inquiries
- Personalize your experience and provide recommendations
- Process payments and prevent fraud
- Send marketing communications (with your consent)
- Improve our Services and develop new features
- Comply with legal obligations
4. Information Sharing
We may share your information with:
- Travel Providers: Airlines, hotels, and car rental companies to fulfill your bookings
- Payment Processors: To process transactions securely
- Service Providers: Third parties who help us operate our Services
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for their marketing purposes.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and penetration testing
- Access controls and authentication requirements
- Employee training on data protection
- PCI DSS compliance for payment data
However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights and Choices
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your information
To exercise these rights, please contact us at privacy@flyyat.com. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. Types of cookies we use:
- Essential Cookies: Required for basic site functionality
- Analytics Cookies: Help us understand how visitors use our site
- Marketing Cookies: Used to deliver relevant advertisements
- Preference Cookies: Remember your settings and preferences
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by relevant authorities.
9. Children's Privacy
Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
10. Data Retention
We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this policy. This typically includes:
- Account information: Until you delete your account
- Booking records: 7 years for legal and tax purposes
- Marketing data: Until you unsubscribe
- Usage data: 2 years for analytics purposes
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and, where appropriate, sending you a notification. Your continued use of the Services constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: privacy@flyyat.com
- Address: 123 Market Street, Suite 400, San Francisco, CA 94102
- Data Protection Officer: dpo@flyyat.com